Albuquerque FBI Division holds Twitter chat to alert public about COVID-19 scams and frauds

(Photo: fbi.gov)

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Questions answered ranged from how to identify fraud and scam websites to ways to protect minors

News Release

Albuquerque FBI Division - Public Affairs Office

The Albuquerque FBI Division hosted an hour-long live Twitter chat focused on coronavirus-related scams and frauds Friday, providing information to arm the public against criminals trying to cash in on the fear and uncertainty surrounding the pandemic crisis.

FBI special agents answered questions ranging from how to identify fraud and scam websites to ways to protect minors.

"The FBI will not tolerate criminals trying to take advantage of people at their most vulnerable during this pandemic," said Special Agent in Charge James Langenberg of the Albuquerque FBI Division. "Together with our federal, state, local, and tribal partners, we are going after scammers, hoarders, and price gougers. At the same time, we are urging the public to go to reliable federal websites like FBI.GOV/coronavirus and IC3.GOV to get the latest information about COVID-19 frauds and learn how to protect themselves."

The Albuquerque FBI Twitter site is https://twitter.com/FBIAlbuquerque

Here is what you can do to avoid being victimized by a scam:

Ignore offers or advertisements for COVID-19 related vaccines, home test kits, protection, or treatments.

Unfortunately, there is currently no cure, approved treatment, or vaccine for COVID-19. While medical professionals and scientists throughout the U.S. are working hard to change that, scammers are working hard to sell bogus products that claim to prevent, treat, cure, and diagnose the disease. Some are selling fake at-home test kits and are even going door-to-door and performing fake tests for money.

Anyone with symptoms of COVID-19 should rely on a physician or other trusted health care provider to assess your condition and approve requests for testing.

When an approved treatment or cure becomes available, the first time you hear about it probably will not be through an email, telephone call, online advertisement, or unsolicited sales pitch from a stranger.

Be skeptical of ads offering certified personal protective equipment (PPE).

The FBI urges everyone to be alert to counterfeit products like sanitizing products and personal protective equipment (PPE), including N95 respirator masks, goggles, full-face shields, protective gowns, and gloves.

Personal protective equipment must be tested, vetted, and certified by the appropriate authorities. If anyone purports to have a significant supply of medical-grade personal protective equipment for sale on the internet, over the phone, or by mail, it could be scam.

If you are aware of an inventory of legitimate supplies, please contact the FBI so we can work with our partners to ensure the stock is evaluated for potential reintroduction into the supply chain to support the critical needs of the medical community.

Be suspicious of any unsolicited offers requiring or requesting your medical insurance, personal, or financial information.

Personal, financial, and health insurance information is valuable. Do not respond to unsolicited emails, phone calls, or visitors requesting or demanding personal information including financial information, Medicare of Medicaid numbers, or private health insurance information.

If you do receive treatment for COVID-19, double-check the medical bills and Explanation of Benefits (EOB) for accuracy. If you find charges for services you did not receive, contact your medical provider and your insurance company.

Beware of government impersonation scams.

Some scammers are pretending to be officials claiming the government requires you to take a COVID-19 test and asking for your health insurance information or claiming to be medical professionals demanding payment for treating a friend or relative for COVID-19.

Don’t take these claims at face value. Government officials will never contact you and demand payments in the form of cash, wire transfer, or gift card. Do not provide personal, financial, or health insurance information for unverified services.

Resist pressure to act quickly.

Urgency is one of the most recognizable red flags of any scam. Be immediately suspicious of anyone who initiates contact and demands immediate action or sets a very short deadline, 24 to 48 hours.

Exercise caution when making charitable contributions.

Sadly, charity scams are very common during crises as criminals exploit the good will of people wanting to help others. Be alert to charities that seem to have sprung up overnight in connection with current events.

Research the charity before donating. It is always best to donate directly to charities you know and trust. If someone insists on donations by cash, gift card, or by wire transfer, don’t do it.

Avoiding Charity Fraud graphic, Albuquerque FBI
Avoiding Charity Fraud graphic(Image: Albuquerque FBI Division - Public Affairs Office)

Watch out for unsolicited investment “opportunities.”

The implementation of the $2 trillion Coronavirus Aid, Relief, and Economic Security Act will provide even more opportunities for would-be criminals. Fraudsters around the world are already developing methods to steal the critical financial support intended for communities, companies, and individuals.

For example, fraudsters are offering unrealistic returns on investments in bogus businesses alleging to receive stimulus money.

The best advice is for the public to use the same judgement and skepticism they would normally use when an unsolicited email, caller, or visitor offers an unrealistic deal or opportunity.

Be careful online.

Be wary before clicking on links purporting to provide information on the virus; donating to a charity online or through social media; contributing to a crowdfunding campaign; purchasing products online; or giving up your personal information in order to receive money or other benefits.

Watch out for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or other organizations claiming to offer information on the virus. Do not click links or open attachments you do not recognize. Fraudsters can use links in emails to deliver malware to your computer to steal personal information or to lock your computer and demand payment.

Be wary of websites and apps claiming to track COVID-19 cases worldwide. Criminals are using malicious websites to infect and lock devices until payment is received.

Look out for phishing emails asking you to verify your personal information in order to receive an economic stimulus check from the government. While talk of economic stimulus checks has been in the news cycle, government agencies are not sending unsolicited emails seeking your private information in order to send you money.

More information: https://www.ic3.gov/media/2020/200320.aspx

Albuquerque FBI COVID-19 scam photo
(Image: Albuquerque FBI Division - Public Affairs Office)

How to report scams

If you believe you were a victim of a scam or attempted fraud involving COVID-19, or think you have information of suspicious activity by a vendor, please report it:

◾ Immediately contact the FBI at 1-800-CALL-FBI

◾ Submit a tip to the FBI online at tips.fbi.gov

◾ If it’s a cyber scam, submit your complaint to the Internet Crime Complaint Center at ic3.gov

◾ Contact the National Center for Disaster Fraud Hotline at 866-720-5721 or at https://www.justice.gov/disaster-fraud/ncdf-disaster-complaint-form

Resources

More information on coronavirus-related scams and fraud can be found at fbi.gov/coronavirus.

For accurate and up-to-date information about COVID-19, visit:

 coronavirus.gov

 cdc.gov/coronavirus

 usa.gov/coronavirus

 fbi.gov/coronavirus

 justice.gov/coronavirus

Federal Bureau of Investigation, FBI - seal
(Image: fbi.gov)
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