Director, American Indian Student Support Services: Arizona State University
Director, American Indian Student Support Services
Arizona State University
Under administrative direction, plans, organizes, facilitates, and directs initiatives for American Indian, Alaska Native, Native Hawaiian, and other Indigenous students at ASU. Leads the American Indian Student Support Services center and collaboratively partners with other units on campus to facilitate the academic, social, and cultural success of Indigenous students at Arizona State University. One primary aspect of this position is to work across the University to address the current academic disparities in the academic success of Indigenous students. Reports to the Vice Provost of Academic Innovation and Student Achievement, Dean of University College.
Convening and working with constituent groups across ASU, the director will develop a plan that is focused on improving student success and ensure that all services are available online. Redesigning services provided by the unit will also include the use of data and analytics in a culturally appropriate form. AISSS will utilize analytics to identify and provide a proactive intervention with regard to at-risk students, and case management to enhance advocacy, as well as personalized services. The director will systematically collect and act on student feedback. The director will also engage students in problem solving and idea generation. The director will help create a community that nurtures cultural identity, a sense of belonging, self-care, and academic success by offering an attractive physical environment as well as interactive online venues. Applicants should have a deep and intimate familiarity with the needs of American Indian, Alaska Native, Native Hawaiian, and Indigenous students.
The outcomes of the incumbent's work will include the following:
Ensuring that all incoming Indigenous students know about the American Indian Student Support Services center, its services, and how to use the services.
Students are welcomed into the community, and the American Indian Student Support Services center is considered their "home away from home."
Employees within the American Indian Student Support Services center are deeply engaged with their works
Students who are involved with the American Indian Student Support Services center have an exemplary experience.
Students involved with the American Indian Student Support Services center are actively involved in identifying challenges and offering solutions.
Retention, persistence, and graduation rates see systematic improvement.
$64,900 - $100,623 per year; DOE
Plans direct and oversees the development and evaluation of American Indian, Alaska Native, Native Hawaiian, and other Indigenous students and Indigenous programs at ASU to enhance, enable, and support structures that facilitate the success of Indigenous students.
Serves as a representative of the University at state, regional, and national organizations, boards, councils, and committees as pertaining to American Indian, Alaska Native, Native Hawaiian, and Indigenous Services, including Arizona Board of Regents and local tribal areas.
Collaborates with University tribal relations offices (ASU Office of American Indian Initiatives) in creating an educational environment that supports their academic, cultural, and social success.
Collaborates with Admission Services for the creation, development, execution, and evaluation of recruitment and retention strategies for Indigenous students such that we enhance access to education for American Indian, Alaska Native, Native Hawaiian, and other Indigenous students at ASU.
In partnership with the Enrollment Services Communication unit, oversees communication and marketing initiatives for new and continuing student enrollment.
Collaborates with University external marketing and communications to create a narrative about the successes of ASU's efforts to support Indigenous students.
Provides institutional leadership on programs and initiatives that enhance the recruitment, retention, and graduation of American Indian, Alaska Native, Native Hawaiian, and Indigenous students.
Plans and oversees events associated with influencing enrollment and service to Indigenous students.
Develops, directs, and reviews the annual plans associated with American Indian, Alaska Native, Native Hawaiian, and Indigenous student enrollment, activities for Indigenous students, and the day-to-day operations of the American Indian Student Support Services Center.
Collaborates with external constituents in identifying the best methods to serve prospective Indigenous students.
Supervises unit staff.
Oversees and participates in the hiring, training, evaluation, discipline, and termination of unit staff.
Confers with university officials, outside the American Indian Student Support Services center, organizations and program directors and staff to develop strategic planning, requests, and management analysis and accountability reports.
Conducts and assists with the development of long- and short-term goals and develops objectives and activities based on annual unit goals and guidelines.
Implement measures to improve the efficiency of the unit. Works collaboratively with staff in other campus offices to ensure problems are resolved and process changes are implemented to increase the effectiveness of the unit.
Initiates development and/or coordinates and implements department correspondence, reports, newsletters, policies and procedures, website, and others.
Collaborates with ASU Office of American Indian Initiatives.
Collaborates with ASU Online/Ed Plus to develop seamless services and support to Indigenous students online. This includes, but is not limited to, assistance and training on applying to ASU, coordination of information delivered to prospective students on benefits and use of tuition assistance, and student engagement opportunities for online students residing locally.
Collaborates with ASU Counseling and Wellness services to provide messaging to students in case of need.
Any other duties assigned by the supervisor.
Bachelor's degree in a field appropriate to the area of assignment AND eight (8) years of related administrative experience, which includes five (5) years of supervisory experience; OR, Twelve (12) years of related administrative experience, which includes five (5) years of supervisory experience; OR, Any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.
Experience with American Indian service and related issues.
Experience promoting American Indian supportive initiatives and American Indian services.
Experience leading a unit to achieve specific outcomes.
Success with the use of data to improve student services.
Demonstrated knowledge of the principles and practices pertaining to Indigenous Student Support services.
Demonstrated knowledge of all applicable regulations, standards, and requirements associated with educational benefits associated with American Indian legislation.
Demonstrated knowledge of management and supervisory principles and practices.
Demonstrated knowledge of budget management methods and techniques and forecasting.
Demonstrated knowledge of recruitment, retention and marketing strategies.
Demonstrated knowledge of strategic planning principles and practices.
Demonstrated knowledge of the regulations, standards, and requirements of FERPA.
Experience with computerized information database systems (PeopleSoft and degree audit systems DARS or DARwin).
Demonstrated knowledge of the principles, practices, methods, and techniques of educational and/or career counseling.
Experience in building online communities.
Experience in problem solving and decision-making.
Experience in planning, analyzing and coordinating activities and establishing priorities.
Experience in effectively managing, supervising and evaluating assigned staff.
Experience in program design and development.
Experience in providing leadership.
Evidence of effective verbal and written communication.
Experience in establishing and maintaining effective working relationships.
Experience using Microsoft Office Suite of applications.
Experience in work effectively with a diverse constituency with varied backgrounds, experiences, and expectations.
Experience in develop programs and/or services designed to facilitate the successful transition of American Indian students into and out of an institution of higher education
Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse (75%); frequently required to stand for varying lengths of time and walk moderate distances to perform work (25%).
Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds (35%). Regular activities require the ability to quickly change priorities, which may include and/or are subject to the resolution of conflicts.
Ability to communicate verbally, read, write, see, and hear to perform essential functions.
There are four physical centers at ASU on the Downtown, Polytechnic, Tempe, and West campuses. There is an expectation that there will be a virtual site to serve students enrolled in the online campus.
ASU is committed to providing an environment for American Indian, Alaska Native, Native Hawaiian, and Indigenous students that is not only welcoming but offers every opportunity for success. American Indian Student Support Services supports, promotes and assists American Indian, Alaska Native, Native Hawaiian, and Indigenous students in becoming academically and personally successful at ASU. Our “Three E Philosophy” focuses on (1) Engagement: To help students acclimate to campus life, build relationships, connect communities and leverage tools for success, (2) Empowerment: To cultivate self-motivation, purpose, knowledge, and skills so students are capable of overcoming challenges, and (3) Excellence: To nurture excellence in students' academic, career, and leadership pursuits to increase student success. With personnel and physical offices on ASU’s Downtown Phoenix, Polytechnic, Tempe, and West campuses, AISSS offers a home-away-from-home and feeling of community among American Indian, Alaska Native, Native Hawaiian, and Indigenous students.
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 80,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit www.asu.edu/tobaccofree
AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.
Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, color, sex, religion, national origin, disability, protected veteran status, or any other basis protected by law.
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Employment Verification Statement
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Instructions to Apply
Application deadline is 3:00PM Arizona time on the date indicated.
Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.
Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.
ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.
Only electronic applications are accepted for this position.
IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.
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