LAS VEGAS - Gaming Laboratories International has added two highly experienced customer service professionals to its development team. Robert J. Reyes and Bounthay (Boon) Saysavanh have joined GLI as supplier development representatives.
Ian Hughes, GLI senior director of engineering and client services, said: ;'We are thrilled to add Robert and Boon to our supplier development team. The important role suppliers play in the industry cannot be overstated, and developing our relationships with OEMs is a critical aspect of our business plan. We are excited to have Robert and Boon on board to help us provide top customer service to these valuable clients.''
Reyes is an accomplished sales and customer service professional, and brings a wealth of manufacturer and gaming-related experience to GLI. Most recently, Reyes was vice president of sales for the TekTube Group, where he led a team of 32 and oversaw the company's procurement of ISO certifications. Reyes' gaming experience includes his time as western regional claims manager for Harrah's Entertainment CCMSI. He has also held management positions with McDonald's, Citibank and Household Bank.
Saysavanh has an impressive, diverse background in sales and service. Most recently, he was director of business development for Tardus Financial Services, developing its sales team during the company's launch and directing the company's Alliance Partner Program. He has also served as general manager/regional sales manager for Marfred Industries, and has worked with Automated Data Processing, BlueSkies Investments and Transworld Systems.
The addition of Reyes and Saysavanh bring GLI's worldwide development team to 16. Worldwide, GLI employs more than 400 professionals in 10 labs on six continents.
GLI operates nine fully accredited testing laboratories worldwide, in addition to fully accredited inspection bodies in America, Europe and Africa. GLI is the only independent testing laboratory of its kind to hold both U.S. and international accreditations for compliance with ISO 17025 and 17020 standards for technical competence in testing and inspection services.