Security training for officers at FireKeepers Casino Hotel is comprehensive, covering everything from officer conduct to customer service with specialized focuses on human trafficking, drug awareness, active shooter trainings and much more.
New officers complete a three day, 14-module Training Academy taught by a leadership group with 50 years of combined law enforcement and security experience. Program leads include Vice President of Security and Surveillance George Jenkot, Director of Security and Surveillance Dale Isbell, Training and Special Events Supervisor of Security Sam Abdo, and the Security Supervisors and Officers.
“All of our training sessions focus on the various facets of the property and are designed to raise awareness and help our Team Members recognize potential issues and learn when to report them to Security,” said Jenkot. “It is the responsibility of our Team Members to watch and report and it is Security’s responsibility to provide the education so they can do so.”
The human trafficking training educates staff on what it is and how to recognize the signs, as well as what to do once these signals are discovered. Sessions on preventing human trafficking are offered to security members at the Security training Academy and once a year to all FireKeepers team members.
The FireKeepers Human Trafficking training was developed through the combined efforts of Training and Special Events Supervisor, Sam Abdo, NHBP Tribal Police, and the local Human Trafficking Task Force. This task force included members from the Department of Homeland Security’s Ice team and S.A.F.E Place women’s shelter, including Executive Director, Jennifer Fopma.
Drug awareness training hones in on the dangers of various drugs and what to look for if drug activity is suspect within the casino. The Nottawaseppi Huron Band of the Potawatomi Tribal Police, the Special Operations Detective from Calhoun County, and the Drug Enforcement Administration helped to facilitate this training.
Active shooter training idenitifies warning signs, such as who might be an active shooter, as well as how security works with human resources to keep team members safe. Security Supervisor, Greg Fausey, who trains this session, also plans on expanding this training to the entire property in 2016.
“Upon opening in 2009, we emphasized life-safety training for emergency medical services, evacuation and severe weather training,” said CEO Brian Decorah. “As we evolved, the Security Team has done an outstanding job adding more sophisticated trainings that go far beyond traditional casino security training. When combined with 24-hour police presence and a state-of-the-art surveillance system, we believe we have one of the safest and most secure casinos in the country.”
The FireKeepers Casino Security team also has EMT services on site 24/7 to attend guests’ needs and emergencies. Since opening in 2009, the EMTs have responded to over 5,000 medical calls. There is also a number of automated external defibrillator or AEDs on property for guests with heart issues.
Coming in 2016, Security will feature a refresher program for the veteran officers, to help continue their training. They will also feature a new suspicious package training which teaches the Security team the tools to recognize a questionable or potentially dangerous package.
FireKeepers Casino Hotel is located just off Interstate 94 at Exit 104 in Battle Creek, Mich. The property features a 111,700-square foot gaming floor with 2,900 slot machines, 70 table games, a live poker room and bingo room. FireKeepers offers a AAA-rated Four Diamond resort-style hotel with 243 rooms, a functional multi-purpose event center capable of seating up to 2,000 guests, six distinctive dining destinations, multiple lounges and entertainment venues. FireKeepers is the title sponsor of the June Sprint Cup Series race at Michigan International Speedway, the FireKeepers Casino 400. For more information visit www.FireKeepersCasinoHotel.com.
FireKeepers Casino Hotel is owned and operated by the Nottawaseppi Huron Band of the Potawatomi.