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Colville Casinos consolidate business operations with MICROS

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COLUMBIA, Md. – MICROS Systems, Inc., a leading provider of information technology solutions for the hospitality and retail industries, recently announced that Colville Tribal Enterprise Corporation has selected MICROS as its technology provider for its three casinos located in Washington. Okanogan Bingo Casino, Mill Bay Casino,] and Coulee Dam Casino will utilize the MICROS 9700 Hospitality Management System to provide CTEC with one centralized solution.

As CTEC operates three independent casinos that are located up to 180 miles apart, it requires a robust system to allow for centralized management of its business operations, as well as support from a reliable company. With gaming operations including dining options, a casino, and a full schedule of events, CTEC requires an enterprise point-of-sale solution that consolidates its IT operations, infrastructure, and reporting. MICROS 9700 HMS allows CTEC to capitalize on economies of scale, increase control of its business operations, and provide greater transparency into its financials.

As a progressive group, Colville Tribal Casinos requires a solution that will grow with each casino’s expanding business needs. The casinos have begun installation of the intuitive MICROS Kitchen Display System, which seamlessly integrates with MICROS 9700 HMS. MICROS KDS is a graphical software application designed to increase efficiency and improve guest service through better kitchen coordination. MICROS KDS displays food orders for preparation and monitors the timing of orders for “Speed of Service,” providing feedback on table status, and capturing service times for management reporting. MICROS KDS also provides the casinos with true operational metrics unparalleled in the industry.

“Colville Tribal Enterprise Corporation selected MICROS to provide our casinos with a proven technology solution, and leave the gambling to our customers,” said Randy Williams, director of corporate gaming, Colville Tribal Casinos. “MICROS is a stable vendor that provides us with the best software and hardware solutions. We understand that with three independent businesses located far apart, we need a solution with a versatile enterprise architecture.”

“We are elated to have been selected as the technology partner for Colville Tribal Enterprise Corporation,” said Ed Chapel, denior vice president, North American Distribution. “MICROS shares Colville Enterprise Tribal Corporation’s enthusiasm for the best customer service and we are committed to meeting those service expectations. We look forward to a strong partnership with Colville Tribal Enterprise Corporation.”